Job Title: Customer Relationship Manager (Jewelry Industry,B2B)

Location: Jaipur, Rajasthan

Company: Pinkcity Jewelhouse Pvt.Ltd Jaipur Rajasthan

Experience: 5- 8 years, (Excellent English Communication)

Key Skills-

1. Strong interpersonal and communication skills, with the ability to build rapport with clients.
2. Proven experience in customer relationship management or a similar role.
3. Problem-solving skills and a customer-focused mindset, developing new ways to meet customers’ needs
4. Proficiency in CRM software and Microsoft Office Suite.
5. Ability to work independently and as part of a team.
6. Knowledge of customer retention strategies and best practices.

Key Responsibilities:

1. International Client Relationship Management: Develop and maintain long-term relationships with clients, understanding their needs and providing tailored solutions.
2. Communication: Act as the primary point of contact for client inquiries and concerns, ensuring timely and effective communication.
3. Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and implement necessary changes.
4. Collaboration: Work closely with sales, marketing, and product teams to align customer strategies and enhance service delivery.
5. Reporting: Prepare regular reports on client status, feedback, and trends to inform management decisions.
6. Customer Retention: Develop strategies to improve customer retention and loyalty, implementing programs to enhance customer experience.
7. Training & Support: Provide clients with guidance and training on product usage and features to maximize their value.

Immediate Joiner will be preferred. Interested candidates can share your resume on recruitment@pinkcityindia.com

and WhatsApp - 7300081857